Crazy Time App Privacy Policy

What Information We Collect

Crazy Time App collects only the information necessary to provide you with our services. We never collect excessive or unnecessary data. The categories of information we collect are listed below:

All of the above information is collected solely on the basis of your consent, which you provide by accepting this Privacy Policy at the time of registration.

How We Collect Your Information

Crazy Time App collects your information through several methods. Each one is fully transparent and used solely to keep your account secure:

• Directly Provided Information: Information you provide directly — through the registration form, KYC uploads, or when contacting support.
• Automatically Collected: Device information, login logs, and cookies are collected automatically while you use the platform.
• Transaction Data: Payment details are recorded when you transact via bKash, Nagad, or Rocket.
• Third-Party Verification: An approved service may be used to verify national ID documents during the KYC process.

Purpose of Data Use

Collected data is used solely for the specific purposes listed below. Crazy Time App never misuses your information:

• Account creation, verification, and management.
• Processing deposit, withdrawal & betting transactions.
• Ensuring platform security and preventing fraud.
• Providing customer support and resolving issues.
• Personalizing your betting experience based on your preferences.
• Meeting legal obligations and fulfilling regulatory requirements.
• Technical improvements and bug fixes for the platform.
• Sending notifications about promotional offers and bonuses (if you have given your consent).

We obtain your consent before sending any marketing or promotional messages. You may withdraw that consent at any time, after which no further promotional messages will be sent.

Data Sharing Policy

Crazy Time App does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to verify transactions.
• Identity Verification Service: With approved verification agencies for the KYC process.
• When required by law: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With specialist security services for detecting suspicious activity.

For international data transfers, Crazy Time App ensures that the destination country has adequate data protection laws in place.

Data Storage & Security

To protect your data, Crazy Time App uses industry-leading technology:

• All data is stored with 256-bit AES encryption.
• Regular security audits (penetration testing) are conducted on our servers.
• Automatic logout is enabled when your account is inactive.
• Accounts are temporarily locked following suspicious login attempts.
• Database servers are not exposed directly to the internet — they are protected behind a firewall.

Data retention period: information from active accounts is retained for five years after account closure, then securely deleted. This period may be extended if required by law.

Cookie Policy

Crazy Time App uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: Essential for login sessions and platform security. These cannot be disabled.
• Functional Cookies: To remember your language preference and page layout.
• Analytics Cookies: To understand which pages users visit most — fully anonymised data.

You can delete or disable cookies through your browser settings. However, disabling essential cookies may cause some features of Crazy Time App to not function properly.

Your Rights

As a user of Crazy Time App, you have the following rights over your personal data:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request that your data be deleted after your account is closed (full deletion may not always be possible where legal obligations require retention).
• Right to Portability: You can request an export of your data in a standard, portable format.
• Right to Object to Processing: You may object to your data being used for marketing purposes.

To exercise any of these rights, email us at support@crazytimeapp.ws. We will respond within 30 business days of receiving your request.

Children's Privacy

Crazy Time App is strictly not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.

If we have reason to believe that a minor has created an account, that account will be immediately closed and any collected data will be securely deleted.

Privacy Policy Updates

Crazy Time App reserves the right to update this Privacy Policy when necessary. For any significant changes, you will be notified via SMS to your registered mobile number or by email.

Continuing to use Crazy Time App after any changes means you accept the updated policy. The policy date is always displayed at the top of the page. To request a previous version, email support@crazytimeapp.ws.

Contact Us

For any privacy-related questions, complaints, or requests, please contact our dedicated privacy team:

• Email: support@crazytimeapp.ws
• Live Chat: Log in to the platform and click the support icon.
• Response time: Usually within 24 hours.

We take every privacy request seriously and work to resolve it promptly. Thank you for trusting Crazy Time App.